SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you interact with our site or purchase something from our site, we collect the personal information you give us such as your name, mobile number and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about
your browser and operating system and technical information regarding how you connect to our site.
We may collect and use personal information for the following purposes:
- To run and operate our site
- We may need your information display content on our website correctly.
- To improve customer service
- Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
- We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To improve our site
- We may use feedback you provide to improve our products and services.
- To process payments
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not
share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other site feature
- To send users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries,
questions, and/ or other requests.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, make a booking, amend or cancel a booking, fill out a form, respond to a survey, and in
connection with other activities, services, features or resources we make available on our site we imply that you consent to our collecting it and using it for that specific reason only.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification
information, except that it may prevent them from engaging in certain site related activities.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity
to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by
- emailing us at firstname.lastname@example.org C/O Data Protection Officer
- or mailing us at: OTLUK Ltd, Office 8, AURA Business Centre, 22 Northgate , Sleaford, LIN, NG34 7DA, United Kingdom
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so.
SECTION 4 - MICROSOFT AZURE
Our site is hosted on Microsoft Azure Servers. They provide us with the online infrastructure on which our bespoke e-commerce platform sits.
Your data is stored in private Microsoft Azure SQL Server databases behind a secured firewall.
SECTION 5 - PAYMENT
When you make a payment during the booking process to complete your purchase, then we temporarily store your credit card data. It is encrypted through the Payment
Card Industry Data Security Standard (PCI-DSS) and sent to the payment gateway Realex Payments (a Global Payments Division) to be processed. Your purchase transaction
data is stored on our servers only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard,
American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 6 - COOKIES
Our Site may use "cookies" to enhance your experience. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information
SECTION 7 - ADVERTISING
You may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.
We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. Additionally,
these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies.
Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.
Ads appearing on our site may be delivered to you by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they
send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among
SECTION 8 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information
we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with
a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider
or its facilities are located.
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy
SECTION 9 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although
no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 10 - ELECTRONIC NEWSLETTERS
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would
like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our website. We may use third
party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your
information with these third parties for those limited purposes provided that you have given us your permission.
SECTION 11 - SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification
information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to
help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties
for those limited purposes provided that you have given us your permission.
SECTION 12 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence,
or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what
circumstances, if any, we use and/or disclose it.
If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 14 - ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the Site following the posting
of changes to this policy will be deemed your acceptance of those changes.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our
Privacy Compliance Officer at email@example.com
or by mail to
Re: Privacy Compliance Officer
Office 8,AURA Business Centre, 22 Northgate , Sleaford, LIN, NG34 7DA, United Kingdom